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Owned and operated by Nutura Shop, our team is ready to assist with any questions about our massage chairs, saunas, or therapy products.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. For full details on how to initiate a return and what qualifies, please review our Return Policy page or send us a message.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the product you are interested in, and we will walk you through the process.
How do I choose between different massage chair models?
Each of our massage chairs is designed for different preferences, from zero-gravity recline to targeted back and neck programs. Feel free to reach out and our team can help match you with the right fit based on your needs.
What kind of power supply do the infrared saunas require?
Power requirements vary by sauna model and size. Each product page lists the specific voltage and outlet type needed. If you are unsure about your home setup, our team is happy to help you confirm compatibility.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to respond to every inquiry within one business day so you are never left waiting.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Not the right fit? Our 30-Day Returns window gives you time to decide with confidence.
